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Till Fraud Prevention


Many staff do not regard consuming goods or taking goods for personal use as theft, BUT AS PERKS OF THE JOB.

Categories of till fraud prevention –

Sweet Hearting
An accomplice ‘sweetheart’ presents expensive items for purchase. The till operator rings up the items but at a lower price, or the till operator fails to register the items altogether. This type of loss shows up later as ‘stock shrinkage’.

No Sales / Void
‘No sales’ purchases accumulate a cash surplus in the till, which is then removed by the end of shift. ‘No sales’ should be exceptional items and should be checked, in particular towards the end of the shift. This however makes heavy demands on management times - which gives rogue staff the opportunity they are looking for. Voids are a variation of ‘no sale’, with a genuine purchase cancelled after the client had left the premises. The surplus is removed from the till at the end of the shift.

Returns and Refunds
Items of stock are removed from the shelves in a food store and presented to the check out for refund. Cash is paid to an accomplice (sweetheart) or to the till operator.

Substitute Scanning
Where checkouts are equipped with bar-code scanning devices, the operator passes two items over the scanning device at one time so that only one item is recorded, (normally the low value item) 
Solutions For Till Fraud

Metro CCTV can make a camera look like almost anything, the thing to remember is;
• Will it do the job?
• Does it record enough detail to be used as evidence?
• Is the quality going to be good enough for your requirements?
• Is the system going to be reliable?

What we do –
• We install all the equipment on your premises, and train you to use the equipment.
• We check all the information from you (description/ identification of all members of staff, staff and cash register procedures, etc)
• We interpret what we see on the video recordings, and this forms the basis of our findings.
• Our trained staff will carry out a comprehensive investigation of the footage and provide a detailed breakdown of transactions.